FAQ

Our 24-month warranty begins on the day you receive your product. Once registered, you are eligible for free technical support, troubleshooting assistance, and a replacement if the issue is confirmed to be related to manufacturing or product defects. If any problems arise, simply contact us with your order information and we will guide you through the support process.）

Device malfunction not caused by misuse Abnormal performance or failure under normal use Defective parts or internal components If your product stops working during normal operation, we will repair or replace it at no cost.）

Damage caused by drops, impacts, water, or improper handling Failure resulting from unauthorized repairs or modifications Normal wear, cosmetic damage, or accessories consumed over time. Improper use not following the product manual. If you’re unsure whether your issue is covered, feel free to contact us—we’re always happy to help.)